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Refund refusal
Summary: christineg.73 expresses frustration following the purchase of a Gallé vase and the failure of the refund procedures with eBay and PayPal. The steps taken led to the disputes being closed by both platforms, with no refund. francexpressdeal and koalagris explain that opening disputes simultaneously on eBay and PayPal is not allowed, and advise contacting PayPal directly. christineg.73 mentions having already tried without success, as PayPal redirects to eBay, creating a dead end.
Hello everyone. I bought a Gallé vase from a certain Mr. in October 2024. In November 2024 I initiated a return procedure for reason x (if you want details, I can provide them but there’s not much point). At the same time I opened a PayPal dispute with my financial institution. For that reason, eBay immediately closed my return procedure without refunding me. However, PayPal on its side also closed the dispute without refunding me (following lies on the seller’s part). It’s impossible to get eBay to reopen the procedure, they won’t hear anything they’re supposedly perfect and beyond reproach on my case!! In the meantime Mr. Ribeiro got the vase back AND kept my €1300. What can I do? I work at the tax office... Help please.
koalagris
Mentor1 year agoHello @christineg.73 ,
"At the same time I opened a PayPal dispute with my financial institution. For that reason, eBay immediately closed my return process" = normal, since you can’t open 2 disputes at the same time on the same transaction; by taking action on PayPal, it immediately closes the eBay dispute.
(logically, you act first on eBay, PayPal is a safety net in case the eBay dispute falls through)
"Impossible to get eBay to reopen the process" = normal, you can only open one dispute per item.
"I work for the tax office" = apparently that doesn’t stop you from doing things in the wrong order... 😞
And for your info :
https://www.ebay.fr/help/policies/member-behaviour-policies/boards-usage-policy?id=4705
= Check with PayPal.
Regards
christineg.73
OP1 year agokoalagris
Mentor1 year agoCall them:
https://www.paypal.com/fr/cshelp/contact-us
(uh... it was YOU who bypassed eBay to favor PayPal: no need to come back to eBay 3 months later)
francexpressdeal
Mentor1 year agoHello @christineg.73
"I work for the tax office..." What does that have to do with your "problem"?
As for this one, all you have left to do is challenge Paypal's decision.
As for ebay, there’s nothing more to expect from it, since YOU chose to have the dispute handled byPaypal...
christineg.73
OP1 year agoTaxes, I meant "despite my position I don't see a solution".