Locked
Discussion interactions are currently paused.
Refund refusal
Hello, I bought a watch that was not delivered to me because I couldn’t pay the extra €47 in customs fees when buying the watch, and the seller refuses to refund me. Also, I made the purchase without having an account, so I can’t find my purchase anymore except in my emails. What should I do to get a refund?
charzeh0
Posted Jul 15, 2026 at 8:23 PM · Edited Jul 15, 2026 at 8:23 PM·Last reply Jul 15, 2026 at 10:18 PM
1 comment
lingma85
MentorJul 15, 2026 at 10:18 PMGood evening @charzeh0
For anything related to offline purchase issues with your eBay account... It’s here--->
Get help if you bought an item without being registered | eBay
Not having received the purchase because customs fees weren’t paid is going to complicate things...
After finding the trace of your purchase... and apparently having contacted your seller, the easiest thing would be to --->
Ask eBay to step in (for buyers) | eBay
Best regards