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Abusive refund refusal.
Summary: 89menidan83 shared a problematic experience with an order on eBay. They bought a device and paid via PayPal, but the seller claimed they no longer had the product and said they couldn’t cancel the order. Despite efforts to resolve the issue with the seller, there was no mention of a refund, and eBay keeps redirecting the author to the seller. The seller has now brought up a delivery delay as the reason. 89menidan83 expresses disappointment in eBay’s usual effectiveness at resolving such disputes.
I placed an order for an item worth €17.99 and paid via Paypal. The order was placed and immediately I received a message from the seller through Ebay saying that he no longer had that item? He also said he didn't have the option to cancel the order?
Ebay is asking me to sort this problem out directly with the seller by message.
Reply: impossible to cancel the order. Nothing about the refund?
Since then Ebay keeps redirecting me to this seller and now he gives as the reason "the order will not arrive on time".
What should I make of this, how much trust should I have in Ebay, which usually settled disputes of this kind quickly...???
*miss-tigri*
MentorJul 10, 2026 at 11:26 AMHello @89menidan83
It’s up to the seller to cancel the order and refund your purchase.
If they don’t do it, you’ll need to open a dispute for item not received as soon as the estimated delivery date has passed.