Locked
Discussion interactions are currently paused.
Seller refuses to send me a return slip
Summary: sismix84 ran into problems after buying a used bumper, which turned out to be damaged upon delivery, with damage not mentioned in the description or the photos provided. Despite requesting a return, the seller refused to provide a return label, which led sismix84 to seek help from eBay. After several unsuccessful attempts to contact customer service or use eBay’s online return options, sismix84 finally managed to resolve the issue by getting a call from customer service, although they are still unsure how to mark the issue as resolved on the platform.
Hello, I bought a used bumper on 20/08/24 from a professional seller.
The seller posted photos to show the condition of the bumper. You can see the bumper from far away, but the photos are blurry, so it is hard to make out its condition. In these photos, you can clearly see that there are some scratches, but it is very hard to notice. Two of the photos show defects up close. I sent a message to get more details, but never got a reply. I trusted them and ordered anyway because the price was very tempting. When it arrived, the box was intact so I accepted the parcel. When I opened it, I realized there was no protection and, on top of that, the bumper was very damaged, with a lot of damage not mentioned either in the photos or in the description. No pieces were found in the box, so the damage was definitely already there before shipping. I have all the photos if needed. I made a return request, but the seller refuses to send me a return label even though, according to the return details, it is up to the seller to pay for it. On top of that, the seller is extremely unpleasant.
What options do I have today?
Thank you in advance.
*miss-tigri*
Mentor2 years agoBonjour
Demandez à eBay d'intervenir
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/retours-objets-manquants-et-remboursement-pour-les-acheteurs?id=4008&st=3&pos=6&query=Retours%2C%20objets%20manquants%20et%20remboursement%20pour%20les%20acheteurs%20&intent=Retou&lucenceai=lucenceai&docId=HELP1146
sismix84
OP2 years ago*miss-tigri*
Mentor2 years agoVotre demande de retour était bien pour objet non conforme ?
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/return-shipping?id=4066&st=3&pos=3&query=Informations%20sur%20les%20retours%20(pour%20les%20acheteurs)&intent=retou&lucenceai=lucenceai&docId=HELP1152
sismix84
OP2 years ago*miss-tigri*
Mentor2 years agoCan’t you still ask ebay to step in?
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/retours-objets-manquants-et-remboursement-pour-les-acheteurs?id=4008&st=3&pos=2&query=Retours%2C%20objets%20manquants%20et%20remboursement%20pour%20les%20acheteurs%20&intent=Retour&lucenceai=lucenceai&docId=HELP1146
sismix84
OP2 years agokoalagris
Mentor2 years agoHello @sismix84
"I don't have the option in my order details" = for a return, that's not where you'll find it...
https://www.ebay.fr/help/buying/default/ask-ebay-to-step-in?id=4701
Ask us to step in