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Summary: lisacomanie expressed frustration over a recurring problem on eBay where buyers can’t request the total before paying, which forces her to refund excess shipping charges. When she contacted customer service, she was disappointed by the representative, whom she found unpleasant and incompetent. One participant suggested setting up fixed shipping fee rules to avoid this problem and provided a link with instructions.
hello, I contacted eBay yesterday about a recurring problem, buyers can’t request the total before paying, even from their computer, (every time I have to do refunds for overpaid shipping costs) I ended up with a rude and very incompetent representative, this morning I sent a message to my buyer to confirm the listing of an ad with the selected lots MESSAGE BLOCKED, pathetic,
in conclusion she had to send me her list of items (21 listings to edit) and since I’m honest I had to make a single listing ON THE SITE with those 21 lots so she could place her order, I’ve been on eBay since 2003 I’ve never known such problems nor dealt with agents so unprofessional
francexpressdeal
Mentor1 year agoHello @lisacomanie
I’m on PC and it does show "request combined shipping" :
As of the latest news, this issue occurs on the mobile app.
To work around it, but above all to let your buyers pay right away without waiting for you to send them a combined invoice, all you need to do is set up your account accordingly. To do this, you need to create "rules for fixed shipping costs".
See this link :
https://www.ebay.fr/help/selling/shipping-items/shipping-rates/shipping-discounts?id=4168&st=3&pos=1&query=R%C3%A9ductions%20sur%20les%20frais%20de%20livraison&intent=reduction%20ur&lucenceai=lucenceai&docId=HELP1129