Locked
Discussion interactions are currently paused.
Refund to buyer who failed
Summary: djacho_0 reports a failed refund issue of €154 for a buyer and confirms the incident after checking with the bank. They apologize and accept the solutions proposed by EB to refund as soon as funds are available. *miss-tigri* informs djacho_0 that they posted on the forum instead of contacting eBay customer service.
Hello,
Today you are informing me of the failure of a refund to a buyer, in the amount of 154...€ from 8/06. After checking my bank account, I can only confirm it and I apologize. I relied on EB's message telling me that the buyer's order had been refunded. Of course I agree with the solutions proposed by EB to carry out the refund from the next available funds following a future sale. I renew my apologies for this incident, to which I did not pay attention. Kind regards.
*miss-tigri*
Mentor2 years agoHello
You're not addressing eBay or its customer service, but the forum..
https://www.ebay.fr/help/call_us?type=ContactUs&topicId=4000