Erroneous refund to a buyer by eBay | Community Mentor Help

macy-ra · 2024-06-05T06:07:43.538000Z

Hello everyone. I made a sale. The package was delayed because of customs, as I said. I warned the buyer and he opened a dispute for item not received, without writing to me or anything. Ebay refunded the buyer and in the meantime, shortly after, on the same day the money was taken from my account, he accepted delivery of the package, which was then updated in the Ebay tracking. I tried calling him or writing to him, just as Ebay so kindly advised, but he never replied. I contacted Ebay by phone, by email, in response to their notice of the decision to refund the buyer, but I got no reply. It is an absolute disgrace. How can I get the decision overturned and, above all, my money back? Thank you Ebay and the community for replying if possible

Discussions

Erroneous refund to a buyer by eBay | Community Mentor Help | eBay France