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Refund
Summary: gossarthu-0 bought an RS Media robot on eBay, but the item arrived damaged, and despite sending the product back, he did not receive a refund. The seller said that eBay is handling the case, but gossarthu-0 doesn’t know how to contact them. koalagris replied with a link to eBay’s help page for returns and refunds, saying that the customer service contact link is at the bottom of that page.
I bought an RS Media robot on eBay from an international seller through eBay’s international shipping program. Unfortunately, the item arrived very damaged (broken head) and I immediately opened a return, then sent the item back via DHL.
The tracking shows that the package was delivered, but I still haven’t received a refund. The seller confirmed that eBay handles this type of case, but I can’t find any way to contact eBay directly to move the refund forward.
Can anyone help me or tell me how to reach eBay in this case?
Thanks so much in advance!
1 comment
koalagris
Mentor1 year agoGood evening @gossarthu-0
See:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134#section5
If needed, you’ll find the link to contact customer service at the bottom of the help page
Best regards