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Buyer refund while funds are locked
I accepted a return and I have to refund the buyer but I haven’t received the funds yet because they are blocked.
What should I do?
Thank you
2 comments
I accepted a return and I have to refund the buyer but I haven’t received the funds yet because they are blocked.
What should I do?
Thank you
francexpressdeal
Mentor3 years agoHello @clovisdol73
see this link:
https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-un-acheteur?id=5182&st=3&pos=1&query=Rembourser%20un%20acheteur&intent=remb&lucenceai=lucenceai&docId=HELP1608
The best thing to do is contact customer service, who are the only ones who know the current status of your account:
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&docId=HELP1326
koalagris
Mentor3 years agoHello @clovisdol73
Have you followed this procedure?
https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-un-acheteur?id=5182&st=3&pos=1&query=Rembourser%20un%20acheteur&intent=rembourser%20acheteur&lucenceai=lucenceai&docId=HELP1608
Regards