Refund of unused shipping fees and Colissimo tracking number error

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Summary: takonit is having difficulties sending a parcel via Colissimo after cancelling an incorrectly filled-out shipping label and creating a new one. They are looking to get a refund for the first unused purchase and to resolve an issue with the tracking number. They contacted the buyer to clarify the situation, but haven’t received a response. *miss-tigri* provides useful links for cancelling a shipping label and entering the tracking number, in order to resolve the issue.

Good evening

The Colissimo shipping slip for a first parcel was not filled out correctly by me, so I clicked cancel after paying by credit card through a company PACKLINK - AUCTES MADRID.

Thinking the first purchase had been canceled, I created a second one, which I downloaded correctly (by the way, it’s a pain to print it in the right format).

It’s a two-stage rocket: first of all, I don’t know how to get a refund for the first unused purchase, and secondly, the Colissimo tracking shown in the listing, since it was never posted, is obviously not delivered, so no feedback and maybe no payment?

I sent an SMS to the buyer and also a message through the listing; so far, no reply.

I hope the buyer won’t claim an unwarranted refund.

To prevent any issues, I included in the message a screenshot of the Colissimo tracking showing its successful delivery, as well as a photo of the parcel on which the complete shipping slip is clearly visible along with the post office stamp, the postal worker having allowed me to photograph the parcel before placing it in a bin.

If someone could explain the procedure to get refunded and sort out the situation linked to the tracking number, I would be grateful.