shipping cost reimbursement | Community Mentor Help

mikkikong73 · 2024-10-30T17:25:23.550000Z

hello, someone bought items from me, there was a pickup point mentioned on the order, I sent them to that pickup point then the buyer wanted to change pickup points but the parcels had already been sent, once he found out he told me he wouldn't go pick them up (even though the locker was closer to his place), so the parcels were sent back to me my question is: do I also have to refund the shipping costs even though he refused to pick them up and they were sent on time, the day after the purchase thank you

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