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Refund for a purchase
Summary: ondesco-97 expressed dissatisfaction following a refund from eBay without explanation regarding an order of razor blades that was not delivered on time. koalagris suggested contacting the seller directly, which allowed ondesco-97 to get an explanation and resolve the issue. Everything was sorted out after that exchange.
Hello,
EBAY's services informed me about the refund for my purchase but do not tell me why there is a refund.
Granted, the purchase did not arrive within the expected time, but I would have been willing to wait. It's only razor blades!
Is there a problem with the seller? I can't know because it is impossible to contact EBay except through canned questions that do not match my issue.
How can I directly express my dissatisfaction without going through this forum?
Thank you for your help.
koalagris
Mentor1 year agoHello @ondesco-97
It seems the seller triggered the refund (out of stock maybe?). The site's T&Cs allow them to cancel and refund an order.
Ask them directly:
https://www.ebay.fr/help/buying/resolving-issues-sellers/contacter-un-vendeur?id=4021&st=3&pos=1&query=Contacter%20un%20vendeur&intent=contacter%20vendeur&lucenceai=lucenceai&docId=HELP1051
Regards
ondesco-97
OP1 year agoHello,
Thank you for your very quick reply.
I just received a message from the seller giving his explanation.
Thanks again and have a good evening
ondesco-97
OP1 year agoThank you for your help. I wrote directly to the seller, who gave me the necessary explanations. Everything is back in order. Best regards.