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Refund for a purchase
Summary: remi77200 expressed frustration about a purchase on eBay. The item ordered was returned to the seller because it wasn’t picked up from a pickup point, but the seller is not responding to requests for a refund or reshipment. Despite a claim filed with eBay, the resolution was in the seller’s favor and remi77200’s request was closed, leaving the buyer with no recourse. koalagris explained that failing to collect a package is an exclusion from eBay’s buyer protection, limiting the resolution options.
Hello,
I am a buyer, I bought an item, unfortunately the item arrived at the pickup point but I wasn't able to collect it.
So it had to be returned to the seller.
The problem is that the seller is MIA, he cashed the sale amount and no longer replies to me either to refund the item or to reship it.
I reported a problem to Ebay regarding this delivery. ebay ruled in favor of the seller and closed my request. So I paid for an item I wasn't able to receive, no communication from the seller and Ebay has closed my request...
koalagris
Mentor5 months agoGood evening,
Not collecting a parcel is indeed an exclusion from the eBay customer guarantee:
https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=exclusions%20garantie%20ebay&lucenceai=lucenceai&docId=HELP1238#section2
= no recourse on the site.
Kind regards