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Refund for an item purchased more than 6 months ago
I pre-ordered an item two years ago. Having chosen to give up on the item because the wait was too long, I contacted the seller for a refund.
In agreement with them, a refund can be made. However, to refund me in the same way I purchased, they are asking me to cancel the order, something I cannot do after six months.
How do I go about getting a refund in this case?
6 comments
*miss-tigri*
Mentor7 months agoIt's up to the seller to refund you directly by an agreed-upon method since there is no longer any action possible on ebay ..
Don't hesitate to threaten him with legal action if he is unwilling to do so.
joba-6179
OP7 months agoThank you very much
joba-6179
OP6 months agoIs there any way to contact someone at Ebay to put pressure on the seller? Because he agrees to a refund with a 15% penalty.
I don't really have any other means than to put pressure, unless the site gets involved.
I saw that you can be contacted by phone, but since I'm in Switzerland I'm contacted by a German by default and can't get help in French.
koalagris
Mentor6 months agoEbay will not intervene.
In Switzerland, help is only available in German.
joba-6179
OP6 months agoCan we use French?
koalagris
Mentor6 months agoNo, not possible