Refund for a duplicate purchase at [Deleted]

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Summary: cathme_9072 is having problems with an eBay purchase of a heliogravure. After confusion over payment and availability, two purchases were made. The seller sent two engravings but is refusing the return. cathme_9072 tried to make a return but got no response and is seeking eBay's help. *miss-tigri* advises following eBay's return procedures and disputing the decision if necessary.

I bought an engraving.
The payment hadn’t gone through properly, but in fact it had been completed and the item was unavailable (basically, not very clear)
I then searched for my purchase on eBay, but it didn’t appear.
I made the same purchase in the afternoon.
In fact, I later realized there were 2 purchases and I messaged the seller to let them know.
They replied that they didn’t see anything.
They didn’t take it into account and sent me the engraving in 2 shipments.
I tried to discuss a return with them but they told me I knew the size of the engraving.
Basically, they didn’t answer me on the actual issue.
I sent the item back and entered the parcel tracking details (Colissimo) to speed up the refund as indicated.
No reply from the seller.
I’m trying to figure out how I can activate eBay help since my request has been closed.
Do you know how to move forward with resolving the dispute ?

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