Refund for a duplicate purchase at [Deleted] | Community Mentor Help

cathme_9072 · 2026-05-16T03:15:49.853000Z

I bought an engraving.The payment hadn’t gone through properly, but in fact it had been completed and the item was unavailable (basically, not very clear)I then searched for my purchase on eBay, but it didn’t appear.I made the same purchase in the afternoon.In fact, I later realized there were 2 purchases and I messaged the seller to let them know.They replied that they didn’t see anything.They didn’t take it into account and sent me the engraving in 2 shipments.I tried to discuss a return with them but they told me I knew the size of the engraving.Basically, they didn’t answer me on the actual issue.I sent the item back and entered the parcel tracking details (Colissimo) to speed up the refund as indicated.No reply from the seller.I’m trying to figure out how I can activate eBay help since my request has been closed.Do you know how to move forward with resolving the dispute ? [Message edited by the moderators - Naming & Shaming]

Discussions

Refund for a duplicate purchase at [Deleted] | Community Mentor Help | eBay France