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Refund for a returned item
Summary: Anonymous User explains that they returned an item and received a refund notice from E Bay, but their credit card account still hasn’t been credited after two weeks. They wonder whether it’s possible to contact E Bay to follow up on the refund process. koalagris replies by sharing a link to an E Bay help page, noting that credit card refunds can take up to 30 days, and provides a contact link to customer service.
Hello,
Following an incorrect order, I returned an item to the seller using their return slip. I then received a refund notice from E Bay but my credit card account still hasn’t been credited after 2 weeks of waiting. I asked the seller who confirmed that they had indeed refunded the purchase amount to E Bay for the refund. Can E Bay provide me with a contact to check on the status of the refund process or whether there hasn’t been an error?
Thank you
koalagris
Mentor2 years agoGood evening @Anonymous
See this page:
https://www.ebay.fr/help/buying/returns-refunds/returning-item?id=4041#section4
"If your refund is made to a credit card, depending on the institution that issued your card, it may take up to 30 days for it to appear on your statement."
Contact link to customer service at the very bottom of the help page
Best regards