Refunding a product when the customer wants to keep it

Question

Good evening,A customer places an order and as soon as he receives the product, he lets me know that he wants a refund.I ask him to send it back to me.After a while, he tells me that he wants to keep the product.After 3 reminders from Ebay for me to refund him, it seems that he has not withdrawn his request.I decide to partially refund him in order to avoid listing penalties.He has just replied again that he wants to keep the product.My question is: Where should I go to have this request withdra...

koalagris · Accepted Answer

Hello @shopfrance2030    If the buyer does nothing, the dispute will automatically close 21 days after it is opened.   Best regards