Hello,I made a claim for an item I did not receive. eBay intervened immediately and says it refunded the card I used to make the payment and closed the request. However, between the purchase and the time I made the claim, my card expired and so far I still have not seen the payment on the card.I contacted the bank, and they tell me to ask them for the ARN number of the refund. But I don't know how to contact them about the refund since they closed the case. Any advice would be greatly appreciate...

Hello @vespasien2011 The card, even if expired, remains linked to your bank account, so the refund will follow. As for the timeframe, it can take up to 30 days: https://www.ebay.fr/help/buying/returns-refunds/returning-item?id=4041#section4 "The refund is made to your original payment method and funds are generally available within 3 to 5 business days. If your refund is made to a credit card, depending on your card issuer, it may take up to 30 days to appear on your statemen...

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