Refund pending since November 2025

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Summary: poontw-0 explains that they have been requesting a refund for a figurine worth around €1000 since November, but they’re running into difficulties with the parties involved and aren’t getting any effective response. They tried contacting eBay without success. koalagris replies by saying that the eBay dispute period is probably over and recommends contacting the payment provider to see if there’s any possibility of recourse.

Hello,

I've been requesting a refund since November for a figurine (around €1000 with shipping) after problems with shipping and delivery between the different parties.
I even spoke with a woman who belongs to the group that resells these items on WhatsApp. Several times she told me she was waiting to hear back from those teams or the other parties involved. But it's almost always me who follows up every time.
I've tried to find a way to contact eBay directly, but I can't seem to find a contact. If on top of that eBay is making it difficult for us to submit serious requests, that only pushes the problem further back.
So I'd like to know if there's a way to contact eBay directly or to make a request to eBay to take action or even report it?

Thanks for your help, I wish you all a good evening.