Refund and return slip | Community Mentor Help

didier_soigneux · 2025-02-19T22:18:50.551000Z

Hello, I am in France. I want to refund a buyer who is in Germany. I accepted the return. I need to buy a return shipping label and send it to the buyer. But I don't know how to do that as an individual with Colissimo. I tried with the eBay platform, but it doesn't work (I get a message: service unavailable, check the parcel dimensions or the postal code), but what I entered is correct. So I don't know how to make a return shipping label. It's a problem, because without a return shipping label, the buyer can't return the item, and as long as the item isn't returned, the refund can't be processed either. Do you know how to print a return shipping label for a buyer abroad via Colissimo? Thanks

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Refund and return slip | Community Mentor Help | eBay France