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Refund made and negative review received
Summary: brocante_et_collection has a problem on eBay after receiving a return request for a watch, supposedly defective according to the buyer, even though the item was tested before shipping. After refunding the buyer, brocante_et_collection received negative feedback, affecting their rating. brocante_et_collection asks whether this feedback can be removed after the dispute was settled and is seeking advice. *miss-tigri* provides a link to eBay’s instructions for disputing received feedback.
After 7 years on eBay without any problems, I just got a return request. Normally the item matched the description perfectly (it's a watch), tested before shipping, and the buyer claims it doesn't work. He didn't have any evidence regarding the package received, whether the package was damaged or anything. I made the mistake of refunding the person as agreed with him, I didn't want to get into a hassle, and then I receive negative feedback. I drop from 100% to 96.4%. Normally if the dispute is resolved, the feedback received should be removed?
I'm waiting for a reply from you and if you have any advice.
Thanks
1 comment
*miss-tigri*
Mentor2 years agoBonjour
https://www.ebay.fr/help/selling/leaving-feedback-buyers/contester-des-valuations-reues?id=4102&st=3&pos=1&query=Contester%20des%20%C3%A9valuations%20re%C3%A7ues&intent=%C3%89valuation&lucenceai=lucenceai&docId=HELP1104