Refund made and negative review received

Question

Hello, After 7 years on eBay without any problems, I just got a return request. Normally the item matched the description perfectly (it's a watch), tested before shipping, and the buyer claims it doesn't work. He didn't have any evidence regarding the package received, whether the package was damaged or anything. I made the mistake of refunding the person as agreed with him, I didn't want to get into a hassle, and then I receive negative feedback. I drop from 100% to 96.4%. Normally if the dispu...

*miss-tigri* · Accepted Answer

Bonjour  https://www.ebay.fr/help/selling/leaving-feedback-buyers/contester-des-valuations-reues?id=4102&st=3&pos=1&query=Contester%20des%20%C3%A9valuations%20re%C3%A7ues&intent=%C3%89valuation&lucenceai=lucenceai&docId=HELP1104