Ghost refund

Question

I returned an item 15 days ago. I should have been refunded as of March 1st. To this day, I haven't received anything in my account. I contacted the seller and he told me that on his end, he had refunded the item.. What can be done in this kind of case, I would like to be refunded

koalagris · Accepted Answer

= service client https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134 (lien de contact "demandez-nous de vous appeler" tout en bas de la page)