Refund impossible after a buyer's return | Community Mentor Help

electro38 · 2025-02-28T16:33:42.963000Z

Good evening, a buyer requested a return for a defective item. I have just received the return, it is indeed as described, and I therefore want to proceed with refunding the order. However, this is impossible for me because eBay tells me a request is in progress... I have already contacted customer service, who gives me a runaround and threatens to refund before tomorrow or else be shadowbanned from the platform if they have to step in... What am I supposed to do? Thank you.

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Refund impossible after a buyer's return | Community Mentor Help | eBay France