Dispute refund and fees | Community Mentor Help

blastcodeurs_8 · 2025-01-30T04:54:09.223000Z

Hello, I am selling expensive electronic equipment, and just after placing the order, the buyer sends me a message saying they made a mistake with the address and want to cancel the order to place it again, or have me send it to the corrected address. Within an hour they seem stressed and send several messages, before ending with a threat of a dispute.I reply that I was unavailable (3 hours after their order) and that I can cancel or send it to the corrected address, their choice. They ask for a cancellation, and at the same time, open a dispute (total: less than 5 hours after their order, with the reason "the buyer does not recognize the transaction").On the dispute page, the amount requested is indeed the price paid by the buyer; however, in "the blocked funds", it is the amount minus VAT and eBay fees (80 euros less than what the buyer paid).If I accept the dispute and issue the refund, would I have to pay those 80 euros out of my own pocket, or does that "cancel" the transaction, given that nothing has been done so far?Note that the buyer is a "new" account, created on the day of purchase, that they now want me to send the phone to them (without first closing the dispute- which will not happen) and that currently, nothing has been done (no package sent), impossibility of canceling the order because of the dispute. Any opinion/advice?Thank you

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