Refund not received, item returned, refund deadline exceeded by 10 days, what should I do?

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Summary: k2.s expresses concerns about an eBay refund that is not yet visible in their bank history, despite the return of an item being confirmed. *miss-tigri* suggests checking the process and contacting eBay. k2.s confirms having followed the required steps and contacts eBay customer service. They are advised to check with their bank because of an old bank card. Finally, k2.s says the refund appeared after the bank intervened, and thanks everyone for the help received.

Hello or good evening,

returned item,

the Post Office has confirmed delivery, dated September 05.

eBay announced a refund delay of up to 5 business days maximum (which takes us to the 11th).

But the refund still does not appear in my account history (bank).

Since customer service does not exist, we are redirected to this forum.

What should I do?

Thank you very much for your help.

k2.s

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Posted 3 years ago·Last reply 3 years ago

4 comments

k2.s

OP3 years ago

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Today, the refund appeared in my account history.

With a private message from the bank informing me that the funds were transferred on 28.09.

Thanks again for the reply.

Best wishes!

k2.s

OP3 years ago

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First of all, thank you for the intervention.

Following that, I just contacted customer service by phone.

The gentleman explained to me that it was up to the bank to release the funds from the old card to the new one, since apparently the refund is made to the payment method used.

I’ve just sent a message to the bank (it’s an online bank).

So, we’ll wait and see their response.

Kind regards.