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Refund for item not received
Summary: boulitte33 opened a dispute on eBay for an item not received and is having trouble with the refund, because the seller is offering less than the purchase price. Despite attempts to resolve the issue, eBay is not intervening, and the dispute has been stalled for 16 days. jacquelinedu36 advised not to close the dispute, while another participant koalagris is challenging the right to a refund because of a refusal of delivery, which is annoying boulitte33. The participant is considering reporting the case to the DGCCRF.
I opened a dispute on September 12 for item not received.
The delivery was never completed for various reasons and the seller (professional) got the item back.
The seller is telling me he will only refund me 500e out of the 750e purchase price!
Even though I never received the item and the terms of sale gave me a 30-day return period
No way to contact eBay, whether through the options or otherwise, the dispute is blocked.
Would a report to the DGCCRF or elsewhere have any chance of succeeding?
The seller may already have resold the item
Thank you for your help
7 comments
koalagris
Mentor2 years agoHello @boulitte33
"I had a 30-day return" = to make a return, the item has to have been received, so not applicable in your case...
"The delivery was never made for various reasons" = please specify which ones
Best regards
boulitte33
OP2 years agoExpected date 28/08
I get an email from fedex on 27/08 in the morning at 8 a.m. telling me delivery tomorrow so that’s normal
2 hours later I had left home and I receive an email, delivery today, 1h30 after this email the delivery driver tried in vain to deliver since
1. Delivery expected the next day
2. I had received an email saying delivery tomorrow
I don’t check my emails every 10 minutes
The next day the delivery driver doesn’t call me and I receive an email saying delivery impossible
FedEx will try again to deliver the following week but I’m no longer available (end of vacation) and the sender only allowed delivery to a FedEx pickup point, which is 180km round trip from my home
The delivery could never be completed and the parcel was sent back when 1 week later, FedEx calls me asking what to do with the parcel
--> I don’t want it anymore which amounts to making a return
Anyway I made a report to the dgccrf because the dispute has been open for 16 days and ebay is doing nothing
koalagris
Mentor2 years ago"--> I don't want it anymore, which amounts to making a return" = no, that's called refusing delivery, in which case eBay's buyer protection logically no longer applies...
boulitte33
OP2 years agoThe bay conditions absolutely do not mention what you’re saying
Learn to read
Stop replying to this topic and find your way
koalagris
Mentor2 years ago@boulitte33
I’ll throw the remark back at you, since it’s CLEARLY indicated in the warranty exclusions:
https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=garantie%20client%20exclusion&lucenceai=lucenceai&docId=HELP1238#specialcoverage-inr
Happy reading! 😉
jacquelinedu36
Mentor2 years agoHello,
You have 30 days to open a case for an item not received
Once the case is opened, you can request a refund
The seller must respond to your case > if they don’t respond, you have a deadline for the "eby guarantee" to ask eBay to step in
Never close the case yourself
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=7
boulitte33
OP2 years agoI can't ask ebay to intervene, no option
As for the dispute, I get the following message
"Ebay will step in within 48h"
And this has been the case for 16 days