Partial refund of shipping costs | Community Mentor Help

ziu.tanie · 2026-07-01T22:32:44.791641Z

Hello,I recently made immediate purchases from a private seller in the USA (5 items). The total shipping cost was $164, or more than $30 per item. I was not able to combine the shipping costs, as the seller did not offer that option. So I asked him whether it would be possible to proceed with a partial refund, and he replied positively.The items have arrived, so I then asked him how to proceed. He replied that he had only received the money from the sale of the items, not the shipping fees, and therefore advised me to provide customer service with a copy of the shipping slip showing the actual costs ($92) as well as the amount I paid.How do I contact customer service? Do you think eBay will take my request into consideration?Thanks in advance for your help :-)

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