Locked
Discussion interactions are currently paused.
Return refund
Summary: kyraah bought a supposedly new iPhone 14 Pro Max, but found out it was a counterfeit with a faulty charging port. The seller refuses to refund, citing a no-returns policy. max2661953 advises opening an item not as described dispute on eBay and waiting out the three-day negotiation period. kyraah has already contacted eBay, who told them to wait the three days, and is wondering whether eBay's Money Back Guarantee will cover the full refund. max2661953 says the full refund should be issued after that period. kyraah thanks everyone for the help received.
Hello,
I recently made a purchase of a product " iPhone 14 Pro Max " at auction supposedly " new " with the brand " Apple " as well, but the seller refuses returns. Once the product was received, the charging port does not work at all, the phone barely turns on and is a counterfeit; after a check from Apple, and indeed, this is a counterfeit.
Currently I have tried to make an amicable arrangement so that the seller refunds me in full. He refuses, saying that it is stated in the listing " Returns refused " and that he does not want to refund me for that reason. I would like to know whether I can get a full refund since the product is not a " Apple " brand product, therefore counterfeit, as well as having defects on the product even though it is listed as " new " in the listing.
The seller still does not want to settle this amicably, do I really have to wait the 3 business days to request refund assistance from eBay?
(PS: I have an email from Apple confirming the device's malfunction as well as the counterfeit, and also an eBay customer guarantee.)
I am new to this platform and would like some information. Thank you for your time and understanding.
max2661953
·3 years agoGood evening, @kyraah ,
Open a dispute for item not as described.
Read this : https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
kyraah
OP3 years agoThis has been done.
I contacted eBay customer service by phone, they told me not to worry and to wait the 3 days for the negotiation period. I was wondering if eBay Buyer Protection would fully cover me on this for the refund.
But I'd also like to find out about:
Is it possible to get their help before these 3 days are up? And then would I get a full refund?
Thank you for your time and your reply!
max2661953
·3 years ago@kyraah ,
You have to wait the 3 days as EB asks you. You should be refunded the full amount.
kyraah
OP3 years ago@max2661953 ,
Alright, thanks for your help! Have a good evening.