Refund following defective item | Community Mentor Help

maripa_8846 · 2024-04-09T00:19:51.201000Z

Hello, the buyer got the reference wrong for an item, it doesn't work, he maintains that it's the right one, but it's not the same model that matches his order, hence the part working properly. He is asking for a refund, okay, but I want the correct part returned, and not to pay return shipping costs. Because I sent the correct part and he made the mistake. What should I do? Clarification: I still haven't received the funds, I am willing to cancel the order, but I do not want to pay return shipping costs because it was him who made the mistake. What should I do?

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Refund following defective item | Community Mentor Help | eBay France