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Full refund impossible on group shipment
Summary: la-brocante-du-dell-57 shared an issue regarding a lost package by a delivery service, resulting in a partial refund to a buyer. They encountered a problem where only one of two items could be refunded due to system restrictions. lingma85 suggested contacting customer service for further assistance and pointed out the general insurance policy of the delivery service.
Hello,
A buyer purchased 2 items from my shop.
Unfortunately, Mondial Relay lost the parcel and refused any compensation, anyway.
So I chose to refund the buyer by selecting both items, but only one could be taken into account, which means a refund of half.
When I go back to the item, of course, a message tells me that an action is already in progress and that I can’t do anything else.
How can I issue a refund for the missing amount?
Thanks in advance
lingma85
Mentor3 weeks agoHello @la-brocante-du-dell-57
You say----> "Unfortunately, Mondial Relay lost the parcel and refused any compensation, in short, basically."
BUT M.Relay states here---> Insure my parcel shipment - Mondial Relay
"The parcel has value for you, so it has value for us too. That is why, for all your shipments, a flat-rate insurance of 25 euros is included in the price."
It seems to me there is an issue, or else you haven’t told us everything...
As for the refund to your buyer...
Take that up with Customer Service.
Best regards
.