Overpaid reimbursement pending for 3 months | Community Mentor Help

bdotopsy · 2023-08-08T15:34:53.403000Z

Hello,I paid VAT on import twice for an item:- once on April 27 and charged directly by eBay when I made my purchase.- a second time when this item was delivered, at the delivery driver’s request (DHL), who otherwise would have sent it back without delivering it to me.I made a request to eBay for a refund of this overpayment (DHL invoice provided to eBay since May 12).And they confirmed to me (eBay) that I would be refunded because my request is valid.Since May 12 I’ve been told the transfer has been sent, but nothing has been done...When I call customer service it’s impossible to reach someone who knows what to do to resolve my problem (it’s not our department that handles this, the refund has been sent, we’ll pass it on to the department that handles refunds...)...Other than telling me that, nothing for more than 3 months...How can I make myself heard and, above all, how can I get a refund please?

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Overpaid reimbursement pending for 3 months | Community Mentor Help | eBay France