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Overpaid reimbursement pending for 3 months
Summary: bdotopsy explains that he paid VAT twice for an imported item, once through eBay and another time upon delivery by DHL. Although eBay confirmed that he would be refunded, he still hasn't received anything after three months. lingma85 suggests contacting someone named François, which bdotopsy immediately did, hoping to resolve the problem. bdotopsy expresses gratitude for the help and hopes for a positive outcome.
I paid VAT on import twice for an item:
- once on April 27 and charged directly by eBay when I made my purchase.
- a second time when this item was delivered, at the delivery driver’s request (DHL), who otherwise would have sent it back without delivering it to me.
I made a request to eBay for a refund of this overpayment (DHL invoice provided to eBay since May 12).
And they confirmed to me (eBay) that I would be refunded because my request is valid.
Since May 12 I’ve been told the transfer has been sent, but nothing has been done...
When I call customer service it’s impossible to reach someone who knows what to do to resolve my problem (it’s not our department that handles this, the refund has been sent, we’ll pass it on to the department that handles refunds...)...
Other than telling me that, nothing for more than 3 months...
How can I make myself heard and, above all, how can I get a refund please?
3 comments
lingma85
Mentor3 years agoHello @bdotopsy
Contact @@francois-o
He may be able to do something to help you.
Best regards
bdotopsy
OP3 years agoThank you for your reply.
I have just sent a message to this gentleman.
I would be very happy if he could help me because for the past 3 months I really feel like I’m alone and that none of my customer service contacts really care about my problem.
Thank you again for your advice and I wish you a very good evening.
lingma85
Mentor3 years agoHave a lovely evening as well.
Best regards