Refund an item without paying return shipping costs

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Hello,

I sold an item that arrived broken

The buyer received the package

I’m going to refund it, but I don’t want to pay the return shipping costs

I can’t find a solution

mari-51307

Posted 3 weeks ago · Edited 3 weeks ago·Last reply 3 weeks ago

1 comment

lingma85

Mentor3 weeks ago

Hello @mari-51307

If your parcel arrived broken... I don't see the point of sending it...

Tell your buyer to throw it in the trash and that way you don't pay for the return...

You simply refund them----> Refund buyers | eBay

Best regards