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Hello, following up on my post
The package was indeed delivered by Colissimo since Monday, so yesterday I sent an email to the seller to be really sure and no news from him, he no longer responds to messages, I don't even know how the refund works in this case

laette_7

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Posted 2 years ago·Last reply 2 years ago

5 comments

francois-o

2 years ago

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Hello @laette_7 ,

I’m sorry to hear that you’re having a bad experience with your order.

If the parcel is returned, once the parcel tracking confirms delivery, the seller has 2 working days to issue the refund.

After that deadline, you can ask eBay to step in.

Has the parcel tracking been added to the return properly?

I would still advise you to contact customer service. To do that, go to the bottom of our help page and click on => Contact us.

Choose the option that suits you best and an agent will call you .
Here is the direct link: https://www.ebay.fr/help/home

Regards
François

laette_7

OP2 years ago

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So I made a return request, I bought my Colissimo label with tracking number. When I wanted to mark the item as sent to the seller, it was impossible for me to select anything at all. I tried to contact the seller several times, no replies, so I contacted eBay, who told me to wait and in the meantime the package was delivered, so that's good. I contacted the seller again to find out whether everything was OK for him, and still no replies, so I'm afraid he won't refund me the €100 I paid