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Visibility restriction, disguised announcements
Summary: b-konnect is facing frequent counterfeiting-related restrictions on its online store, even after submitting the required documents. Despite these restrictions being lifted quickly, the visibility of its listings remains limited. Although customer service acknowledged the issue, the problem persists because IT has not yet resolved it. b-konnect is looking for advice or contacts to avoid unjustified restrictions and improve how the issue is handled.
I’m seeing on my shop a succession of counterfeiting restrictions that the system detects automatically. However, the lifting of the restriction following the requested documents (invoice or manufacturing certificate) are sent and the restriction is often lifted within 24 hours.
However, since the last restriction on November 6, although it was lifted 48 hours later, my listings are still hidden.
I’m seeing a computer glitch that I’m reporting and that took an enormous amount of time to be understood by the different departments.
Now the issue is fully being taken into consideration by customer support and I thank them for that, but unfortunately the IT department, which received 2 support tickets, does not see the problem.
I’d like to know whether this persistent loss of visibility has ever happened to you and, if so, what the solutions were to 1: no longer suffer unjustified restrictions almost every week and 2: have the matter handled by managers or the appropriate department to fix it. Definitive acetate anomaly.
Thank you in advance to anyone who has a serious lead to share with me or a contact, I’m interested !!!!
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