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  • Community Mentor HelpChevronRightIcon
delivery delay
           

hello,

I was hospitalized and unfortunately haven't been able to access my eBay account for a while

please how do I resolve the delayed delivery problem *

should we refund them or simply cancel the orders please

many thanks for your reply

kind regards

nor-918387
nor-918387
2View listings
Posted 3 months ago · Edited 3 months ago·Last reply 3 months ago
                                       
         
1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
               
lingma85

lingma85

Mentor3 months ago
View listings

Hello @nor-918387


For late deliveries ... see with your buyers what they think of it...

In fact, this is first handled between them and you... and they will help you determine what to do next in the best interests of both sides....

  • refund what will cancel the transactions

  • ship with their agreement on a delivery delay.

    (there could be problems from ebay on your seller account... don't be surprised)

Regards

                                       
                                                                                 
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