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I would also like to open a return with the eBay platform, how can I do this?
Thank you
6 comments
I would also like to open a return with the eBay platform, how can I do this?
Thank you
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francexpressdeal
Mentor1 year agoHello @ygke8253
the right of withdrawal only applies to professional sellers.
If you have already opened a dispute on PayPal, you can't open one on eBay.
ygke8253
OP1 year agofrancexpressdeal
Mentor1 year agoAbsolutely not...
The right of withdrawal does NOT apply if your seller is a private seller.
koalagris
Mentor1 year agoHello @ygke8253
"Legally in both cases the right of withdrawal exists" = no
The right of withdrawal exists ONLY in the commercial code, so for transactions with professional sellers.
That is absolutely not the case in the context of an "arm's length contract", which is governed, for its part, by the civil code for transactions between private individuals.
That is precisely why eBay requires professional sellers to accept returns for convenience (= withdrawal period), but lets private sellers refuse them (since they are not subject to it).
Best regards
ygke8253
OP1 year agoIf we’re no longer allowed to request a return in that case, then we can all sell defective items and refuse refunds, which ultimately amounts to a scam
koalagris
Mentor1 year agoDon't mix everything up!
The customer guarantee is the same for pro sellers or private sellers in the event of non-compliant delivery.
But absolutely not in the case of a return for personal convenience, which is what is called the "cooling-off period", and if you reread my post carefully I clearly specified this point.
Your question is about the cooling-off period, not about non-compliance = did you phrase your request badly??🤔