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Summary: m5b4w6 contacted customer service to report difficulties with entering the tracking number for a parcel returned via Colissimo on eBay. Despite meeting the required deadlines and having the proof of drop-off, the parcel tracking is delayed. m5b4w6 wants to make sure this situation will not affect the expected refund. They express their gratitude for customer service’s understanding.
Hello,
I am contacting you regarding my ongoing return. The parcel was indeed shipped via Colissimo on June 13 using the eBay return label. Unfortunately, I am currently unable to enter the tracking number on the platform, despite several attempts.
I therefore wanted to inform you that the return was indeed made within the allotted time. I am in possession of the Colissimo proof of drop-off and can provide it if necessary.
Furthermore, Colissimo tracking currently seems to be delayed and the parcel has not moved for several days. I therefore wanted to leave a written record of the situation in order to avoid any issue regarding my refund.
Thank you for your understanding.
Kind regards
francexpressdeal
Mentor3 months agoHello @jufroi66
if you used the return slip provided by eBay, tracking is supposed to be filled in automatically. If that’s not the case, contact customer service.
Regarding the tracking issue with your Colissimo parcel, you should contact Colissimo customer service (via 36 31) and file a complaint if needed.