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I sold an item; the customer says it doesn’t work and is demanding a refund. I’ve already sent a return label for the item. I haven’t heard anything since. What can I do, because of course I want the buyer to be refunded, but I want the item back. The buyer only said they wanted to be refunded, but there’s no news about returning the item.
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francexpressdeal
Mentor2 weeks agoHello @carv-3964
had your buyer actually opened a return request?
As for the refund, it all depends on your return conditions. Some sellers have conditions that mean a refund is triggered automatically even if they haven’t received the item.
The simplest thing would be to contact eBay customer service directly since they have access to your account.