Return accepted but buyer who "lies" | Community Mentor Help

migetflo · 2026-05-28T16:24:15.463000Z

Hello. Here’s the problem: a buyer who bid 2 times buys a PSP lot from me. Upon receiving the item (same day) and to my great surprise, he asks for a return, claiming a faulty console (I test everything thoroughly, I’m surprised but I accept the return before the refund). I pay for the return label. And I expected it: the item is received and the console works perfectly. After pressuring me about the receipt and the “all good?”, I reply that no, with photographic proof to back it up. I ask him for an explanation and, of course, it’s total silence and no response. So here’s my question: ok, I accepted the return and I have my item. On the other hand, to me he is lying or changed his mind and I refuse the full refund: in fact, I’d at least like to be reimbursed for my return label because that’s taking it too far! Problem: I only have one button in the return details: manage the refund. Where can I do what I’m asking? Where can I report / dispute it with eBay? P-S : eBay’s return management, sorry, but it’s utterly worthless. I have more than 1000 eBay sales or purchases and this is the first time this has happened to me!

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Return accepted but buyer who "lies" | Community Mentor Help | eBay France