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Return parcel
Hello, I bought a return label via the app, and I’ve tried several times to add the carrier info and the parcel tracking number, but it just won’t get validated. The parcel was indeed received by the seller.
What should I do? Thanks
3 comments
francexpressdeal
Mentor3 weeks agoHello @tiss-west
Since you bought the label via eBay, the tracking number should have been filled in automatically.
Contact customer service to report the issue.
tiss-west
OP3 weeks agoHello
I tried to get technical support but it's a bot and it doesn't respond, it closes the conversation, do you know another way to contact them?
I added the barcode but nothing works, it's not being taken into account either.
francexpressdeal
Mentor3 weeks ago@tiss-west
there are no other ways to communicate with customer service.
Try to make the AI understand that you want to speak to a human being...