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Returning a package for inspection (what steps should be taken)
Summary: schne-j bought a calculator in Italy that has display problems. The seller offers to repair it at their own expense or to guide schne-j through the repairs themselves, but this involves risks, including losing the product. The participants *miss-tigri* and koalagris advise opening a dispute for a non-conforming item with the buying platform, since the product does not work as expected, and asking for a refund rather than sending the calculator back for repair. schne-j is worried about the process, especially after leaving a positive review, but koalagris reassures them that this will not be a problem and recommends starting the return process.
Hello,
I ordered a calculator from a seller based in Italy. Everything went very well, except that the next day I realized there were some display bugs, probably due to bad contacts, since it is a very old model. The calculator needs servicing. I informed the seller, who seems completely reliable to me (good reviews, responds quickly). He предложed to have me send it back to him (shipping at my expense, return at his expense by registered mail with signature, as the first time) because he regularly has the devices he sells serviced by a technician. He also offered, as another solution, to explain it to me via Whats'ap and guide me through doing it myself (opening the machine, etc.), while pointing out that it wasn't straightforward. I am ready to send it back, but is that the right approach? If he decides not to send it back, I lose everything... Besides, I already left a positive comment, since everything seemed perfect at the time.
Thank you for any clarifications on the approach I can still take.
schne-j
OP1 year agoThanks again. They’re asking me for a photo. How can you see the defect I’m talking about in a photo? When I press 6, sometimes a 9 appears, for example. Same for other keys.
schne-j
OP1 year agoThanks a lot for your replies. That's annoying, because he seems really well-intentioned, but if I don't have a choice... The positive feedback I left isn't going to cause a problem, right? One last quick question: so I shouldn't ask for a simple refund, but instead actually open a dispute?
Thanks again,
Julien
koalagris
Mentor1 year ago"The positive review I left won’t cause a problem?" = no
"So I shouldn’t just ask for a simple refund, but actually open a dispute?" = just a wording question; a return request for non-conformity is, in itself, a dispute.
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
*miss-tigri*
Mentor1 year agoIndeed, you have to go through a dispute to process the return and get refunded.
koalagris
Mentor1 year agoHello @schne-j
The problem is that this kind of situation (return for repair before reshipping) is not covered in eBay’s T&Cs: the buyer has 30 days from the delivery date to make a return request, once the return has been completed the seller refunds the full amount (or an action through eBay will force them to do so).
The risk is therefore of exceeding the deadlines set out in the procedure, which will result in the dispute being closed with no further action, after which it will be up to the seller’s goodwill to keep their word...
So, as far as I’m concerned, I wouldn’t recommend it.
The item isn’t as described = return for refund.
Best regards
*miss-tigri*
Mentor1 year agoHello
There is no procedure for your return issue. There is indeed a risk of not getting your purchase back after sending it back.
You bought a calculator listed as working, but that is not the case..
You should open a dispute for item not as described since it does not work, send the item back and get a refund..
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=7
The seller will have the option to make several offers in the process, including exchanging the part, but under no circumstances should you close it before you are satisfied, because you will no longer be able to open another request.
schne-j
OP1 year agoThanks again. They're asking me for a photo. How can you see the fault I'm talking about in a photo? When I press 6, sometimes a 9 shows up, for example. Same thing for other keys.