Parcel return after receiving the wrong item | Community Mentor Help

nauno1976 · 2025-09-17T06:06:36.867000Z

Hello, I ordered an item specific to my vehicle and I received a different item that doesn't fit. I am making a return request, but the seller is asking me to send the item back at my own expense and says he will refund me afterward because, according to him, he is unable to provide a return label. I opened a dispute that eBay closed supposedly in my favor and asking me to send the item back to be refunded, but it is not up to me to provide the return method in this case of proven seller error. Can you help me?

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Parcel return after receiving the wrong item | Community Mentor Help | eBay France