Hello, I recently ordered an item on eBay but it didn’t meet my expectations so I sent it back before the deadline, which was February 28. It’s the 29th and the item has been received but I don’t have an email confirming my refund. Can someone help me?
Thank you for your time, but the return slip was sent by Ebay and in the return tracking, no matter how much I enter the parcel number, I cannot see the progress of the refund. Could you please enlighten me? Best regards
Contact customer service, they’re the only ones who have access to your account and can reply to you: you’ll find the link right at the bottom of the help page posted earlier.
koalagris
Mentor8 months agoGood evening @ducha59
The procedure is explained on this page:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
Best regards
ducha59
OP8 months agoCould you please enlighten me?
Best regards
koalagris
Mentor8 months agoContact customer service, they’re the only ones who have access to your account and can reply to you: you’ll find the link right at the bottom of the help page posted earlier.