Return of defective item | Community Mentor Help

pieme_2658 · 2024-04-09T13:10:34.440000Z

Hello, On April 3, I received a defective watch that I bought here on eBay. The minute and hour hands were not synchronized, making it impossible to read the time (the minute hand was 30 minutes behind, so when the hour hand was perfectly aligned with the hour, the minute hand was halfway through its cycle, so on the 6). Since I was entitled to return the item within 30 days, as specified at the time of purchase, and considering that the seller was particularly unpleasant toward me (he kept insisting that the watch was working perfectly and that it was simply me who didn't know how to use it - read the time), I decided to return it. On April 4, I sent the package back to the seller via Colissimo. In the meantime, he had accepted the return (shipping costs, in accordance with the contract concluded at the time of purchase, being the seller's responsibility). The package was delivered to the seller on Saturday, April 6. Despite this, the eBay return page has not been updated, leaving it to appear that the item has not yet been shipped according to the displayed information. In addition, the tracking code shown on this page does not match the one indicated on the receipt (the last digits differ). So I am waiting for my refund even though the seller has already received his returned item some time ago. What should I do? Thank you very much for your help. Regards.

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