Return of a package that isn't mine | Community Mentor Help

rb-toys · 2025-02-12T15:56:15.423000Z

Hello, My customer received my package (carrier proof visible). My customer is requesting a parcel return because I supposedly didn’t send the right product: the problem is that what the customer received did not come from me! The customer wants to send me back ski boots while I sell Lego! Ebay doesn’t want to hear anything. And since it’s a German buyer, I’m getting help in German! I don’t understand anything. Thank you for your help (I do my job seriously and I’m finding myself in trouble). If I had made a mistake, the problem would already be sorted out! But I’m not a ski boot seller. I am at a loss! Many thanks

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Return of a package that isn't mine | Community Mentor Help | eBay France