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Feedback on Mondial Relay + Packlink
Summary: jetmig shares a frustrating experience with Mondial Relay and eBay regarding transactions where the funds were held up because of a postal code mismatch between the delivery address and the buyer’s address. Despite positive feedback, the issue required lengthy discussions with eBay to release the funds. jetmig is now considering other options like La Poste to avoid these complications. madelodie suggests going directly through the Mondial Relay website to avoid issues related to the shipping platform.
End of September: items shipped via Mondial Relay, items delivered to the Relay point agreed with the buyer, collected by the buyer who then leaves two positive reviews.
Result? Funds blocked until the end of October!!! After a real ordeal in the online help and a long time spent negotiating and explaining. The block came from a mismatch in postal codes ... between the address registered by the buyer and the delivery address (at a Relay point). Another transaction (yet the same principle, same process): no problem. I still haven’t fully understood the logic behind it, or else the buyer in this second transaction lives at the Relay point (I’ll have to ask him)
I’m wondering if there wasn’t a mix-up with the Packlink labeling
Well, bye bye Mondial Relay for now (the time lost corresponding with the buyer and then with eBay now adds up to hours). Stressful, tedious, and utterly detestable experience.
For Packlink, when you want to send several parcels instead of one for a single buyer (items too bulky) => no option, you have to fiddle with duplicating a shipment and sometimes (mega bug) you end up with price quotes of 30, 40 or 50 euros, i.e. five times the rate of the first shipment.
madelodie
·2 years agoHello ,
you don't have to go through the shipping platform, which causes quite a few problems .
Link your e Bay account to Mondial Relay and go directly through the MR site .
Best regards.
jetmig
OP2 years agoI'll see... queuing up and filling out the forms at La Poste might be simpler and safer (a waste of time and money, though).
Actually, what the eBay algorithm didn't like was that the postal code of the pickup point (chosen by mutual agreement with the buyer) didn't match their own postal code. You have to use a pickup point in their city, otherwise boooom. The AI still doesn't have a very high IQ, but as far as problems go, it's already pretty good.
I spent quite a bit of time with an eBay agent to get the funds released (160$ + nonetheless), not even sure it'll work out.
jetmig
OP2 years agoBy the way, thank you anyway for your suggestion but that does not solve the underlying problem, namely eBay's algorithm, which does not accept that a pickup point be in a different city (therefore a different postal code) from the buyer's. And yet, in rural areas, it may happen that the pickup point is temporarily unavailable (annual leave) and that one has to choose one in an adjacent municipality or quite simply, the chosen point in a given city may simply be closer to the user than the one or those in their own city, located far from their home. But for Sir Algorithm, that's hard to configure. The designers of this platform (which is a bit of a contraption and a maze) surely live in metropolises packed with stores and convenience shops, all potential pickup points.