Feedback on Mondial Relay + Packlink | Community Mentor Help

jetmig · 2023-09-30T16:45:25.367000Z

End of September: items shipped via Mondial Relay, items delivered to the Relay point agreed with the buyer, collected by the buyer who then leaves two positive reviews. Result? Funds blocked until the end of October!!! After a real ordeal in the online help and a long time spent negotiating and explaining. The block came from a mismatch in postal codes ... between the address registered by the buyer and the delivery address (at a Relay point). Another transaction (yet the same principle, same process): no problem. I still haven’t fully understood the logic behind it, or else the buyer in this second transaction lives at the Relay point (I’ll have to ask him) I’m wondering if there wasn’t a mix-up with the Packlink labeling Well, bye bye Mondial Relay for now (the time lost corresponding with the buyer and then with eBay now adds up to hours). Stressful, tedious, and utterly detestable experience. For Packlink, when you want to send several parcels instead of one for a single buyer (items too bulky) => no option, you have to fiddle with duplicating a shipment and sometimes (mega bug) you end up with price quotes of 30, 40 or 50 euros, i.e. five times the rate of the first shipment.

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Feedback on Mondial Relay + Packlink | Community Mentor Help | eBay France