Return of a package that the buyer did not go to pick up | Community Mentor Help

nathabille · 2023-11-21T11:16:41.960000Z

I sent the package to the buyer, It arrived well at the lockers point, The buyer did not go to pick it up, I warned them that there was only one day left and that it was going to be returned, and I even called but conversation ?? And nothing. The package came back to me. The buyer assures me that she did not receive a code or anything else from Mondial Relay. I called them and the lady from Mondial in turn assured me that they had indeed notified her. She wants me to resend the package, how do I do that? I do not want to pay for a new shipment. Thank you for helping me

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Return of a package that the buyer did not go to pick up | Community Mentor Help | eBay France