An buyer wants to return the product he bought because he says it is defective (product almost new). I accepted the return of the item paid for by the seller, and a return shipping label was sent to him by the eBay platform; he now has only 3 days left to send it back, but as of today he still hasn’t returned the item and is no longer responding to my return requests. What should I do?
*miss-tigri*
Mentor2 years agoDid you refund before the item was returned?
If so, you'll have to count on the buyer's honesty...
koalagris
Mentor2 years agohttps://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=2&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=DEMANDE%20RETOUR&lucenceai=lucenceai&docId=HELP1113